Effective Date: November 20, 2024
PowerON Appliance Repair (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, and physical address.
• Appliance Details: Information about your appliances, including make, model, and reported issues.
• Payment Information: Billing address and payment details (processed securely through third-party services).
• Website Usage Information: IP address, browser type, and other data collected via cookies to improve our website and services.
• SMS Consent Data: When you provide consent to receive SMS notifications, we collect and securely store your opt-in status.

2. How We Use Your Information

We use your personal information to:

• Schedule and manage appointments for appliance repair, maintenance, or installation services.
• Communicate updates about your service requests, including appointment reminders, service updates, and payment notifications.
• Process payments and provide invoices.
• Improve our services and customer experience.
• Respond to customer inquiries and support requests.

3. SMS Notifications

When you opt in to receive SMS notifications, we may send you messages related to:

• Appointment confirmations and reminders.
• Service updates and technician arrival times.
• Invoices and payment reminders.
• Follow-up inquiries to ensure your appliances are functioning correctly.

We do not share, sell, or disclose SMS opt-in data or consent to any third parties. Your SMS consent data is used strictly for internal purposes to provide the requested notifications.

To opt out of SMS notifications, you may reply “STOP” to any SMS message from us. If you need further assistance, reply “HELP” or contact us directly.

4. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

5. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted vendors who assist in providing our services (e.g., payment processors, scheduling tools).
• Legal Obligations: If required to comply with legal or regulatory requirements or respond to a valid subpoena or court order.

6. Cookies and Website Tracking

We may use cookies and similar technologies to collect website usage data and enhance your online experience. You can manage your cookie preferences through your browser settings.

7. Your Rights

You can opt out of receiving SMS notifications at any time by replying “STOP” to any message we send.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with a revised effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
poweronars@gmail.com